A.T Johnson Ordering Information

In order to offer you the best service, we are commited to delivering an excellent level of customer care. The same is true for our website, and you can find our ordering information below to help you purchase with confidence from our tool shop online. If you need any help, please contact us.

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Price Promise

If you find a product on our website available elsewhere online for a better price, then contact us directly and we will try to match that price. We do not guarantee that we will beat it, but we will try.

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Payment

We accept all major credit and debit cards including VISA, Mastercard, Maestro, Switch, VISA Delta, VISA Electron & Solo We also have a facility to accept Paypal payments if you prefer.

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Delivery

A.T Johnsons are pleased to offer a FREE delivery service within 25 miles of Downham Market AND Kings Lynn, Norfolk.

Customers who live within this radius area are entitled to FREE delivery using the coupon codes provided for each town, Downham Market = DM25 and Kings Lynn = KL25.

Any orders that use the promotional codes and are outside of these areas do not qualify and will be contacted to recover the delivery charge. If you are unsure if you qualify, please contact us directly.

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Pricing

All prices are correct at time of checkout.
Prices may change at any time.

1. All prices are inclusive of VAT at 17.5%
2. A VAT invoice/receipt will be sent either with goods or separately in post.
3. We will endeavor to ensure that the prices on our website are correct at time of your order being placed, however in the event of incorrect pricing we reserve the right to withdraw the item from sale. In the unlikely event of this happening we will inform you via email.

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Ordering Online

When your order is placed we will;

1. Send you acknowledgement of order.
2. Send you an email confirming your order and notify you regarding the despatch of your order.
3. Notify you of any items that may be delayed (Out of stock or discontinued).
4. Notify you of any problems charging your card.
5. Aim to despatch your goods within 2-5 working days.

Ordering by Phone

If you would prefer to speak to someone to place your order our phone lines are open from:

8.30am – 5.30pm Monday – Friday

8.30am – 5.00pm Saturdays

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Technical Help

For technical help on the Sealey product range please ring the dedicated Sealey Technical Team on 01284 757505

For Technical help of the Draper Product Range, please ring the Draper Product Helpline on 023 8049 4344

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Returns Warranty

Faulty Items

All Jack Sealey products are covered by a manufacturer’s warranty that covers faulty materials and faulty workmanship. It does not cover general wear and tear or accidental damage. The warranty also excludes consumable items.

To minimise unnecessary returns please ensure you have followed all manufacturers instructions and if you are still unsure that you have spoken to Sealey Technical Help on 01284 757505 or Draper Product Helpline on 023 8049 4344.

Unwanted Items

Unwanted/Incorrectly ordered items will only be accepted under the following circumstances;

1. That the item(s) are not for a Business or Company.
2. That the item(s) are in an “as new” condition. Complete, with all accessories and in the original packaging.
3. That the item(s) are returned to us within 7 working days of receipt of the item.
4. That you are the customer are responsible for all costs involved in returning the item(s) to us, unless items are faulty, and are also responsible for any lost returns.

Goods sent in error

Please contact us A.S.A.P if you have received an incorrect item by phone or email, and we will arrange collection of the incorrect item(s) & delivery of the correct item(s).

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Conditions of Sale

The “contract of sale” between you and the customer and us is legally binding upon “order acknowledgment” which will be sent to you in the form of an email. Please make sure to enter your email correctly to avoid any delays.

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Cycle Offer

We will accept any cycle in any condition in return for a £10 reduction in the cost of any new cycle on sale for £100 or over during the month of December 2009. The second hand/used cycle must be provided at the time of sale in order to receive your discount.